Your SOPs are either
too long or too useless.
Docedio is the first documentation tool built around how people actually read. Clean steps for skimmers, expandable visual walkthroughs for new hires. Same document.
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How to process a customer refund
Use this guide when a customer requests a refund through the support inbox.
- 1
Log into the admin dashboard with your support account.
- 2
Search for the customer by email in the top search bar.
- 3
Open their most recent order and click 'Issue Refund'.
4 details · tap to see - 4
Send the customer a confirmation email.
- 5
Log the refund in the weekly finance spreadsheet.
2 details · tap to see
You've tried everything.
Nobody reads the docs.
Because every documentation tool forces the same bad tradeoff: too terse for the new hire, too bloated for the shift lead who just needs step 3.
Wiki soup
Notion and Google Docs let you dump walls of text and scattered screenshots. The doc exists. Nobody reads it.
Step capture with no layout
Tools like Scribe and Tango grab screenshots fast, but you can't control the output. It's flat, one-size-fits-all.
The real problem: A veteran skimming to remember step 3 needs nothing. A new hire on day one needs every screenshot, every popup, every edge case. Every existing tool picks one and abandons the other.
Two layers. One document.
A clean list of steps on top, with expandable visual walkthroughs tucked behind each one. Everyone gets what they need.
Clean, scannable steps
Every step is a single text block. No walls of text, no clutter. The shift lead who just needs step 3 finds it in seconds.
- 1
Log into the admin dashboard.
- 2
Search for the customer.
- 3
Open their order and issue the refund.
- 4
Send the confirmation email.
Visual modules, tucked inside
Steps that need more depth get a filled blue badge that says tap to see. Click to open a walkthrough with screenshots, captions, and sub-steps for every dialog and edge case.
Open their order and issue the refund.
Share with one link
Publish to a clean public URL no login needed to view. Perfect for frontline workers who just need the doc to load on their phone.
No login required. Works on every device. Same URL even if you make edits later.
Start with SOPs. End up with your knowledge base.
Teams sign up for one thing better SOPs and keep coming back. Onboarding guides, runbooks, policies, FAQs, product docs. Everything your team needs to know, in one place, finally written like humans will actually read it.
Start free. Upgrade when you grow.
Every feature is free today. Paid plans roll out soon.
Free
Available nowEverything you need to document your first process.
- Up to 5 guides
- Visual modules with screenshots
- Public shareable links
- Single user
- Basic support
Team
Coming soonFor small teams that share documentation.
- Unlimited guides
- Up to 10 users
- Remove Docedio branding
- Custom colors and logo
- Progress tracking
Business
Coming soonFor organizations making documentation official.
- Everything in Team
- Unlimited users
- Custom domain (docs.yourco.com)
- Approval workflows
- Version history
- Priority support
Need SSO, API access, or a custom deployment? Talk to us.
Write it once. Have it actually get read.
Your first guide takes about 10 minutes. No credit card. No setup.
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